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Frequently asked questions

We might already have an answer to your question on our frequently asked questions page.

Need support or advice regarding rope care?

We're always happy to give advice regarding how to care for and treat your ropes. Feel free to get in touch here, or on any of our social media channels and we'll try to get back to you as soon as we can. We also have a few articles on how we suggest you treat your ropes, so you might want to have a read of those too.

Enquiring about your order?

All our orders are shipped with full end to end tracking. When the order is dispatched from our studio you'll receive an email containing a tracking link. If you haven't received this please check your spam folder, or get in touch using the form below. See our full shipping policy for more information.